If, for some reason, you think that the delivered product has defects, then please follow the steps below:
- Send images of the product and your order number along with a short description of your problem at email@example.com. Our sales representative will keep in touch with you within 24 hours.
- Call us directly at 281-533-8932, and our sales representative will then review the issue. Upon verification of the mistake, we will reproduce your neon sign. Note that you will have 10 days from the date of delivery to file your complaint.
Note that you will have 10 days from the date of delivery to file your complaint.
When an error has been confirmed after careful investigation, we will make every attempt to promptly reproduce your order. You will first need to ship the package back to us via ground shipping at your own expense.
The customer will have to ship the package back via ground shipping at his own expense. Refund will be processed upon return of the product and once confirmed, the customer will receive the refund within 4 to 5 days.
Responsibility for Return Shipping Costs
All orders must be returned to the company, at the customer's expense, for a full refund to be claimed.